Terms and Conditions for Man With Van Wennington
These Terms and Conditions set out the basis on which Man With Van Wennington provides domestic and commercial moving, delivery, loading, unloading, and related transport services within the UK. By making a booking, confirming a quotation, or allowing our team to start work, you agree to be bound by these terms. Please read them carefully before any service is arranged. These terms are designed to clarify what is included in the service, how bookings are handled, how payments are taken, when cancellations may apply, and what responsibilities each party has during the move.
Throughout this document, references to “we,” “us,” “our” mean the service provider operating under the man with van Wennington name, and references to “you” or “customer” mean the person requesting or paying for the service. These terms apply whether the work is arranged by phone, email, online enquiry form, text message, or any other agreed method. Any special arrangement must be confirmed in writing to be valid. If any provision is found to be unenforceable, the remaining provisions will continue to apply.
We reserve the right to update these terms from time to time. The version in force at the time of booking will normally apply to that booking unless a later change is required by law. The services offered by Man With Van Wennington are intended to be practical, flexible, and efficient, but they are also subject to operational limits, legal requirements, and the availability of suitable vehicles and staff. Acceptance of a quotation or appointment slot does not create a contract until we have confirmed the booking.
1. Booking Process
All bookings are subject to availability and our acceptance. A quotation provided by us is an invitation to treat and not a binding offer until we confirm the work. To make a booking, you must provide accurate information about the items, access conditions, collection and delivery addresses, dates, times, parking arrangements, and any special handling requirements. The more complete the information, the more accurate the quotation will be. If the information changes after booking, we may revise the price, the vehicle size, the crew required, or the schedule.
When confirming a booking for van services Wennington, you are responsible for ensuring that the job details are correct. We may request photographs, a written inventory, or other information to assess the work. Some moves may require additional labour, a larger vehicle, or specialist equipment. If this becomes apparent after arrival, we may either proceed on revised terms or refuse to proceed if the original terms are no longer safe, lawful, or commercially reasonable. We will always try to discuss material changes before taking further action.
2. Service Scope
The service may include loading, transport, unloading, local delivery, furniture movement, single-item collection, and related man and van work. Unless specifically agreed, we do not provide packing materials, dismantling, reassembly, or storage. Any additional service will be charged separately. We also do not undertake tasks that are unsafe, illegal, or outside our competence. If a booking requires lifting over obstacles, carrying items through narrow access, or handling items with unusual weight or fragility, you must tell us in advance so that we can determine whether the work can be completed safely.
We may refuse to move items that are prohibited by law, excessively hazardous, badly packed, leaking, infested, or likely to damage our vehicle or other property. In the case of items that are valuable, delicate, or difficult to replace, you should arrange suitable protection and declare the nature and value of the goods before the work starts. Where necessary, we may require you to sign a declaration about the condition or content of goods being moved. Our man and van Wennington service is intended for lawful, normal transport work and not for the carriage of contraband, dangerous substances, or items requiring special licensing unless agreed in advance and permitted by law.
3. Payments and Charges
Prices may be based on an hourly rate, fixed quotation, or a combination of both. Unless otherwise agreed, all charges are due in pounds sterling and may be subject to VAT where applicable. The quoted price is based on the information supplied by you. If the scope changes, waiting time increases, access is worse than described, or extra items are added, we may apply additional charges. These may include extra labour, extra mileage, tolls, parking fees, congestion-related charges, or specialist equipment costs where relevant and lawful.
Payment terms will be confirmed at the time of booking. We may require a deposit or full prepayment to secure the slot, especially for larger jobs, weekend bookings, or high-demand dates. Balance payments must usually be made on completion unless otherwise agreed. We may accept bank transfer, card payment, or another approved method. Cash may be accepted only if agreed in advance. If a payment is declined, reversed, delayed, or disputed without lawful reason, we may suspend future services and recover any costs incurred in collecting the debt.
Late payment may result in interest and reasonable recovery costs where permitted by law. If you fail to pay on time, we may retain goods only to the extent allowed by law and contract, and we may withhold completion of the service or release of items until all sums due are settled. Any discount, promotion, or agreed reduced rate applies only to the specific booking and cannot be transferred to other services unless we agree otherwise in writing. The customer remains responsible for all charges arising from incorrect booking details, abandoned time, or cancellations outside the permitted period.
4. Cancellations, Rescheduling, and Delays
If you need to cancel or change your booking, you must notify us as soon as possible. Cancellation charges may apply depending on how much notice you give, whether we have already reserved staff and vehicle time, and whether costs have been incurred. If you cancel with sufficient notice, we may refund any deposit after deducting any reasonable administration or booking fees stated at the time of reservation. If you cancel at short notice, on the day of service, or after we have arrived, the full charge or a substantial portion of it may be payable.
We may reschedule a booking if necessary due to vehicle breakdown, staff illness, severe weather, traffic disruption, access problems, or other events outside our reasonable control. In such cases we will aim to offer an alternative time. We are not liable for losses arising from delay caused by circumstances beyond our control, provided we have taken reasonable steps to minimise disruption. If a delay occurs because of inaccurate address details, incomplete access information, or failure to prepare items, waiting time may be charged at the applicable rate.
If you are not present at the agreed time and no alternative arrangement has been made, we may treat the booking as a failed attendance and charge accordingly. Where a job cannot start or continue because of your actions, the actions of a third party, or unsafe conditions, we may leave the site and charge for time spent, travel, and any additional expenses. Any refund, if due, will be limited to amounts not already earned or reasonably incurred.
5. Customer Responsibilities
You must ensure that access routes are reasonably clear, parking arrangements are lawful and suitable, and that any permissions required from landlords, managing agents, building managers, or local authorities are obtained in advance. You are responsible for preparing goods for transport unless we have expressly agreed to pack them. Fragile items should be protected, and any item that is especially delicate, valuable, or difficult to move should be identified before the service begins. If items are not adequately packed, we may refuse to move them or may move them only at your risk.
You must also ensure that nothing in the load is unlawful to carry, and that the goods do not include hazardous waste, uncontrolled chemicals, explosives, or other prohibited materials. The man with van Wennington service relies on your cooperation in providing accurate information and safe conditions. If you fail to disclose relevant facts, you may be liable for any resulting loss, injury, penalty, or damage. You are also responsible for removing pets, securing children, and preventing interference with the operation of the service.
Any keys, codes, or access passes provided to us will be used only for the purposes of the booking and handled with reasonable care. You remain responsible for ensuring that we are given the correct instructions and that any access restriction is disclosed. If access is denied, delayed, or made impossible by incorrect instructions, we may charge for time and mileage already incurred. If a third party claims ownership of goods or objects to the move, you must resolve the issue before the service can continue.
6. Liability and Insurance
We will take reasonable care when handling your items and operating our vehicle. However, our liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by pre-existing defects, inadequate packing, ordinary wear and tear, hidden flaws, or items that are inherently fragile. We are also not liable for consequential loss, loss of profit, loss of business opportunity, or indirect damage arising from delay, unless such liability cannot be excluded under applicable law.
Where we are found legally responsible for damage to goods directly caused by our negligence, our liability will normally be limited to the lesser of the repair cost, replacement value, or the reasonable declared value of the item if one has been provided and accepted. You should notify us of any damage as soon as reasonably possible and provide evidence, photographs, and any supporting information. Failure to report damage promptly may affect our ability to investigate and may reduce any recovery available to you.
We are not liable for damage resulting from your failure to secure contents, dismantle items when required, or declare special risks. Items carried at your request without suitable protection are moved on an instructed basis and at your own risk to the extent allowed by law. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded or limited under UK law. Any insurance we maintain does not extend the scope of liability beyond what these terms and the law allow.
7. Waste, Disposal, and Environmental Compliance
Where our service includes disposal or removal of unwanted items, it is subject to waste legislation and environmental requirements. We will only remove waste lawfully and in accordance with applicable regulations. You must not ask us to transport, dump, or dispose of waste unlawfully. If waste removal is agreed, you must disclose the nature of the items, especially if they contain electrical equipment, mattresses, paint, oils, batteries, chemicals, or other controlled materials. Certain items may require separate handling or may not be accepted at all.
The customer remains responsible for ensuring that waste presented for collection is correctly described. If undisclosed controlled waste, hazardous waste, or prohibited material is found among the load, we may refuse to transport it, isolate it, or return it at your expense where lawful and practical. Any additional disposal fee, gate fee, permit cost, or recycling charge will be passed on to you if it arises from your instructions or from the nature of the materials supplied. We will not engage in fly-tipping, illegal dumping, or any breach of environmental law.
If you request disposal as part of a van with driver service or similar arrangement, you acknowledge that lawful waste handling may require evidence of origin, transfer documentation, or delivery to an authorised facility. We may ask you to complete a declaration if the contents could be classed as waste. Refusal to provide accurate information may lead us to decline the work. We reserve the right to stop work immediately if we suspect the items are being offered for unlawful disposal.
8. Property, Title, and Uncollected Items
Risk in the goods usually passes once loading starts, but ownership remains with you unless and until title is transferred by a separate agreement. If items are left in our vehicle or at a premises after completion without our agreement, we may treat them as uncollected property and store, return, or dispose of them in a lawful manner after giving reasonable notice where required. Any storage, return, or disposal costs may be charged to you. We do not accept responsibility for goods left unattended contrary to our instructions.
If you ask us to collect items on behalf of a third party, you confirm that you have authority to do so and that all necessary consents have been obtained. We are entitled to rely on instructions provided by the booking party unless we have reason to believe they are invalid. Where there is a dispute over ownership, payment, or authority, we may suspend the service until the matter is resolved. Any goods held by us remain subject to any lien or right of retention that exists under applicable law.
9. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless mandatory law provides otherwise. If the service is booked from elsewhere in the UK, any local statutory rights that cannot be excluded will still apply, but these terms will be interpreted consistently with the law governing the contract. Nothing in this document affects your statutory rights as a consumer where applicable.
By booking with Man With Van Wennington, you confirm that you have read, understood, and agreed to these terms. If you do not agree with any part of them, you should not proceed with the booking. These terms form the full agreement between the parties unless a separate written contract signed by both sides states otherwise. In the event of conflict between these terms and any verbal statement, the written terms will prevail to the extent permitted by law.
If any dispute arises, both parties should first try to resolve it in good faith. We encourage prompt communication where concerns arise about price, timing, damage, or service scope. Formal legal action should be a last resort, and any claim should be brought within the time limits allowed by law. These Terms and Conditions are intended to provide a fair balance between customer protection and the practical realities of transport work carried out by a man and van Wennington provider.