Privacy Policy
Man with Van Wennington Privacy Policy
This Privacy Policy explains how Man with Van Wennington collects, uses, stores, and protects personal data relating to its customers and prospective customers in the Wennington area. It is intended to be fully compliant with the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all customers and prospective customers of Man with Van Wennington in the Wennington area who contact us, request a quote, make a booking, use our services, or otherwise interact with us in the context of our man and van and related services.
What Personal Data We Collect
We may collect and process the following categories of personal data about you when you interact with Man with Van Wennington:
Identification and contact details: This may include your name, address, postcode, and general location information within the area so that we can provide quotes and perform collections and deliveries.
Booking and service details: This may include details of the items to be moved, collection and delivery addresses, access information, preferred dates and times, and any special instructions you choose to provide.
Communication records: This may include information contained in communications you send to us, such as enquiries, booking confirmations, feedback, or complaints.
Payment-related information: We may collect details necessary to process your payment, such as payment method information and records of transactions. We do not retain full payment card details when payment is processed through secure third-party processors.
Technical and usage data: Where applicable, we may collect limited technical data, such as the date and time of your enquiry, the platform or channel through which you contacted us, and basic device or browser information, where this is necessary to operate our services and keep them secure.
How We Collect Your Personal Data
We collect personal data in the following ways:
Directly from you when you contact us to request information, a quote, or a booking, or when you provide details for us to complete a job.
During the provision of our services, for example when recording collection and delivery addresses or updating job details.
From third parties where necessary, such as referral partners or platforms through which you make a booking, and only to the extent required to fulfil your request.
Lawful Basis for Processing Your Data
We only process your personal data where we have a valid legal basis under data protection law. Depending on the context, this may include:
Contract: We process personal data that is necessary to enter into a contract with you and to perform that contract, for example to provide a quote, confirm a booking, and complete your move or transport service.
Legal obligation: We may process and retain certain information to comply with legal and regulatory requirements, such as accounting, tax, or record-keeping obligations.
Legitimate interests: We may process personal data where it is necessary for our legitimate interests and where your interests and fundamental rights do not override those interests. This can include managing our business operations, improving our services, protecting our rights, and handling enquiries and complaints.
Consent: In limited situations, we may rely on your consent, for example if you request to receive certain types of optional communications. When we rely on consent, you may withdraw it at any time.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide quotes, confirm availability, and manage bookings.
To collect, transport, and deliver your items as requested.
To communicate with you about your booking, including confirmations, updates, and any issues that arise.
To respond to your enquiries, feedback, or complaints.
To manage our accounts, invoices, and payment records.
To comply with applicable laws and respond to lawful requests from authorities.
To maintain and improve our services, including internal reporting, quality control, and staff training.
Sharing Your Personal Data and Use of Processors
We do not sell your personal data. We may share your data with trusted third parties only where necessary and in accordance with data protection laws.
Service providers and processors: We may use carefully selected third-party service providers acting as data processors to support our business operations. These may include providers of payment processing, booking or scheduling tools, cloud storage, accounting and invoicing systems, and communication platforms. These processors are only allowed to process your personal data on our instructions, must keep it secure, and are not permitted to use it for their own purposes.
Business partners: In some cases, we may share relevant details with trusted partners or subcontractors who assist in delivering the service, such as additional transport providers, where this is necessary to complete your job. They are required to handle your data in a manner consistent with this Privacy Policy and applicable laws.
Legal and regulatory authorities: We may disclose personal data where required by law, regulation, or court order, or to protect our rights, property, or safety, or that of our customers or others.
International Transfers
Where any processing of your personal data involves transfer outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as using standard contractual clauses or equivalent measures, to protect your data and ensure it continues to be handled in accordance with data protection law.
Data Security
We take reasonable and appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, password protection, secure storage practices, and staff awareness of data protection responsibilities. While no system can be completely secure, we work to ensure that your data is protected to a level appropriate to the risks involved.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet any legal, accounting, or reporting requirements.
In practice, this generally means:
Booking and service records are retained for a period that allows us to manage our relationship with you, address any questions or disputes, and meet our legal obligations.
Financial and transaction records are kept for the period required by law for tax and accounting purposes.
Enquiries that do not result in a booking may be retained for a shorter period, sufficient to manage follow-up communications and internal business analysis.
After the relevant retention period has ended, we will either securely delete or irreversibly anonymise your personal data.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data processed by Man with Van Wennington. These rights may be subject to certain conditions and legal exemptions but include:
Right of access: You can request confirmation of whether we hold personal data about you and receive a copy of that data, along with information about how it is used.
Right to rectification: You can request that we correct or update any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the original purpose, or where you have withdrawn consent and there is no other legal basis for processing.
Right to restriction of processing: You can request that we restrict the processing of your personal data in specific situations, such as while we are verifying its accuracy or assessing an objection you have raised.
Right to object: You can object to the processing of your personal data where we rely on legitimate interests as our lawful basis, if you believe your rights and interests outweigh our reasons for processing.
Right to data portability: In certain circumstances, you may request that we provide your personal data in a structured, commonly used, machine-readable format, or transfer it to another controller where this is technically feasible.
Right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before withdrawal.
You also have the right to lodge a complaint with a data protection authority if you are concerned about how your data is being handled.
Children's Data
Our services are intended for adults and are not directed at children. We do not knowingly collect personal data relating to children. If you believe that a child has provided us with personal data, please let us know so that we can take appropriate steps.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updates will take effect from the date they are published. Your continued use of our services after any changes indicates that you have read and understood the updated Policy.
Contact and Further Information
If you have any questions about this Privacy Policy or how Man with Van Wennington handles your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the details provided through our usual customer communication channels.
