Terms and Conditions
Man with Van Wennington Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Wennington provides removal, transport and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below:
Service means any removal, transport, man and van, loading, unloading, packing assistance or related services supplied by Man with Van Wennington.
Customer means the individual or business requesting or accepting the Service.
Vehicle means any van or other vehicle used to perform the Service.
Goods means the items, belongings or materials that are to be moved, carried, handled or otherwise dealt with under the Service.
Contract means the agreement between the Customer and Man with Van Wennington incorporating these Terms and Conditions.
2. Scope of Service
Man with Van Wennington provides man and van services for domestic and commercial customers, including local removals, small moves, single-item transport and related assistance within the UK. The precise scope of any Service, including collection and delivery addresses, number of staff, size of Vehicle and estimated time, will be confirmed at the time of booking.
We reserve the right to refuse to transport Goods that are unsafe, illegal, inadequately packed, excessively heavy, or otherwise unsuitable for removal in our reasonable opinion.
3. Booking Process
3.1 All bookings must be made directly with Man with Van Wennington through an accepted communication method as advised by us from time to time. A booking is not confirmed until you receive explicit confirmation from us.
3.2 When making a booking, the Customer must provide accurate and complete information, including but not limited to:
a. Full collection and delivery addresses and any access restrictions.
b. The nature, approximate quantity and description of the Goods.
c. Details of any heavy, fragile, valuable or unusual items.
d. Required dates and times for the Service.
e. Details of any parking arrangements or permits required.
3.3 Quotations are based on the information provided at the time of booking. If the information supplied is incomplete or inaccurate, we may amend the quotation or charge additional fees for extra time, distance, labour, or special handling.
3.4 Any estimated duration given for the Service is an estimate only and does not constitute a guarantee. The Customer is responsible for allowing adequate time for loading, travel and unloading.
4. Quotations and Pricing
4.1 Quotations may be given as fixed-price quotes or as hourly rates with minimum charges. The basis of the quotation will be confirmed at the time of booking.
4.2 Quotations generally exclude tolls, congestion charges, parking fees, ferry charges, storage charges, packing materials and waste disposal fees, unless expressly stated otherwise.
4.3 Additional charges may apply where:
a. Access is significantly worse than described or involves long carrying distances, stairs without lift access, or restricted vehicle access.
b. Extra labour or additional Vehicles are required to complete the Service safely.
c. The Customer adds extra pick-up or drop-off locations.
d. The Service takes longer than anticipated due to circumstances beyond our reasonable control, including but not limited to traffic delays, waiting for keys, or inadequate preparation of Goods.
5. Payments
5.1 Payment terms will be confirmed in advance. We may require a deposit at the time of booking, with the balance payable on completion of the Service, or full payment in advance for certain jobs.
5.2 Accepted methods of payment will be advised by us and may include cashless electronic methods. Payment in arrears is not permitted unless expressly agreed in writing in advance.
5.3 Time-based bookings are charged from the agreed start time or actual arrival at the collection address, whichever is earlier, subject to any specific agreement. Waiting time caused by the Customer or their representatives is chargeable at the agreed rate.
5.4 If payment is not received when due, we reserve the right to withhold delivery of Goods until payment is made in full and to charge reasonable interest and administration fees on any overdue amounts.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a booking by giving us notice as early as possible. Cancellations or major amendments must be made within our normal business hours.
6.2 We reserve the right to apply the following cancellation charges, based on the notice given before the scheduled start time:
a. More than 48 hours: No cancellation fee, any deposit may be refunded or credited at our discretion.
b. Between 24 and 48 hours: Up to 50 percent of the quoted price may be charged.
c. Less than 24 hours or no show: Up to 100 percent of the quoted price may be charged.
6.3 If the Customer significantly changes the scope, date, time or location of the Service, we may treat this as a cancellation and new booking, and cancellation charges may apply.
6.4 In the event of severe weather, dangerous conditions, Vehicle breakdown, staff illness or other events beyond our reasonable control, we may need to cancel or postpone the Service. In such circumstances, our liability will be limited to refunding any prepaid amounts for the affected Service or rescheduling by mutual agreement. We will not be liable for any consequential or indirect losses arising from such cancellation or postponement.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a. Ensuring Goods are properly packed, labelled and ready for loading unless packing services have been expressly agreed.
b. Arranging suitable parking at both collection and delivery locations and obtaining any necessary permits. Any fines or penalties arising from inadequate arrangements may be charged to the Customer.
c. Ensuring that access to the premises is safe, unobstructed and suitable for the Vehicle and staff.
d. Being present or providing an authorised representative at both collection and delivery to supervise, provide instructions and sign any relevant documentation.
e. Removing and disconnecting any appliances, fixtures or fittings prior to our arrival unless we have agreed to assist with this.
7.2 The Customer must not ask our staff to carry out any activity that is unsafe, illegal, or outside the agreed scope of the Service. We reserve the right to refuse such requests.
8. Excluded and Restricted Items
8.1 Unless expressly agreed in writing, we do not carry:
a. Hazardous, illegal or dangerous goods, including explosives, flammable liquids, gas cylinders and chemicals.
b. Live animals, plants that require special handling, or perishable foodstuffs.
c. Cash, jewellery, precious metals, valuable documents or items of exceptional value.
d. Waste requiring licensed disposal, clinical waste or building rubble beyond agreed limits.
8.2 If such items are transported without our knowledge, we shall have no liability for loss, damage or delay related to them and may take steps to remove or dispose of them safely at the Customer's cost.
9. Waste and Environmental Regulations
9.1 Man with Van Wennington operates in accordance with applicable UK waste and environmental regulations. We are not a general waste removal company and only remove unwanted items or rubbish as part of a booked Service and by prior agreement.
9.2 The Customer must accurately describe any items that may constitute waste, including furniture for disposal, electrical goods, packaging materials or other unwanted items.
9.3 Where we agree to remove waste or items for disposal, additional charges may apply to cover transport, tipping, recycling or specialist disposal fees.
9.4 We will not knowingly transport or dispose of prohibited waste, fly-tip items, or breach any waste transfer and disposal regulations. If the Customer asks us to do so, we will refuse. Any fines, penalties or costs arising from inaccurate information provided by the Customer about waste items may be charged to the Customer.
10. Liability and Insurance
10.1 We will exercise reasonable care and skill in providing the Service. Our liability for loss of or damage to Goods arising from our negligence or breach of contract is limited as set out in this section.
10.2 We are not liable for loss or damage where:
a. Goods have inherent defects, flaws or pre-existing damage.
b. Goods are inadequately packed by the Customer or a third party.
c. Damage arises from normal wear and tear, atmospheric or climatic conditions.
d. The Customer or their representatives handle, move or interfere with the Goods during the Service.
e. The loss or damage is indirect, consequential or relates to loss of profit, income or opportunity.
10.3 Our total liability for loss or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable limit per job, taking into account the nature and value of the Goods as disclosed to us. If the Customer wishes to arrange additional insurance cover, this must be agreed in advance and may be subject to an additional charge.
10.4 We do not provide insurance for items of high value such as antiques, artwork, collectibles, jewellery, or electronic equipment beyond standard limits unless this has been separately agreed with us in writing.
10.5 The Customer is advised to maintain their own insurance for Goods in transit if additional protection is required. We do not act as an insurance broker and do not provide insurance advice.
11. Claims and Complaints
11.1 Any visible loss or damage to Goods or property must be reported to our staff as soon as reasonably possible, ideally before completion of the Service.
11.2 All claims or complaints relating to the Service must be made to us in writing within 7 days of the Service date, providing full details and any supporting evidence.
11.3 We will investigate any complaint in good faith and may request additional information or photographs. Failure to notify us within the specified timeframe may affect our ability to investigate and may limit any liability we might have.
12. Delays and Force Majeure
12.1 While we use reasonable efforts to adhere to agreed times, arrival and delivery times are estimates only. We are not liable for delays caused by traffic, accidents, road closures, severe weather, or other circumstances beyond our reasonable control.
12.2 If performance of the Service is prevented or significantly hindered by an event beyond our reasonable control, including but not limited to strikes, civil unrest, natural disasters, or government restrictions, we may suspend or cancel the Service without liability beyond a refund of any prepayments for services not supplied.
13. Parking, Fines and Access
13.1 The Customer is responsible for arranging suitable parking for the Vehicle at all locations. Where parking restrictions apply, the Customer should arrange permits or pre-approval where possible.
13.2 If no suitable parking is available or if the Vehicle is required to park in a restricted area at the Customer's request, the Customer will be liable for any resulting parking fines, penalties or charges.
13.3 We are entitled to charge for any extra time incurred as a result of access difficulties, including waiting for suitable parking, moving Goods over long distances or using alternative access routes.
14. Subcontracting
14.1 Man with Van Wennington may, at its discretion, subcontract all or part of the Service to trusted third parties, provided that we remain responsible for the proper performance of the Contract.
14.2 These Terms and Conditions shall apply to any services performed by subcontractors on our behalf.
15. Personal Data
15.1 We collect and use personal data such as names, addresses and contact details solely for the purpose of managing bookings, providing the Service and fulfilling our legal obligations.
15.2 We will take reasonable steps to safeguard personal data and will not sell such data to third parties. We may share relevant information with subcontractors or authorities where required to perform the Service or meet legal requirements.
16. Variation of Terms
16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract.
16.2 Any variation to these Terms and Conditions requested by the Customer must be agreed in writing by Man with Van Wennington to be valid.
17. Severability
17.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid and enforceable. The remaining provisions shall continue in full force and effect.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with the Contract or its subject matter shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Service, the Contract or these Terms and Conditions.
By confirming a booking with Man with Van Wennington, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
